Faster Incident Resolution & Reduced Costs
KBS Remote provides hands-on access to a customer’s systems for quick diagnosis and problem resolution.
First-call resolution limits escalation to more costly level 2 and level 3 support. The need for phone assisted support or on-site visits is drastically reduced, because you gain the same – if not better – insight, just as if you were physically at the machine.
KBS Remote's easy deployment allows you to be up and running in just minutes providing fast, efficient fault resolution.
Customer Satisfaction
KBS Remote sessions are initiated through a web-based Support Channel, either by end users or as directed by support personnel, at which point temporary remote access is granted – if they explicitly grant permission to support personnel to do so.
Once connected, KBS Remote provides a snapshot view of system information to easily spot-check system health and status. A robust set of incident resolution tools provide all the resources needed to address end user issues quickly, including Script Deployment, Remote Reboot, Login as Administrator, File Transfer, URL Push, White Board and Chat.
Our Calling Card allows an Icon to be left behind on the remote PC desktops that users can click to request future support – ensuring easy access to the technician.
- Fast deployment – be up and running in minutes
- On-demand remote support with service levels equivalent or better than being on-site
- Increased productivity for the end users
- Reduce costs for support in less time
- Deploying of Calling Card icon to remote desktops for ease of use
- Finish customer issues in one call, with fewer escalations to more costly Level 2 and 3 support
- Secure, 256-bit SSL encryption, permission-based access, and auto-removal of access rights at session termination
Other Services Available include:
- On-site visits
- Hardware/Software Sales
- Hardware configuration/repairs
- Network design, implementation and maintenance
- Email, Web and Antivirus Solutions
- Wired/Wireless/ Network Cabling Solutions